If you have lost an item which you have borrowed from the Library, the loss must be reported as soon as possible to the staff at the Reader Services Desk in the Entrance Hall (tel. 01223 333030) or by email to registration@lib.cam.ac.uk.
Library staff will source a suitable replacement item, and contacting you with details of this, and the replacement process. You are welcome to source your own replacement copy, but it will need to be an exact replacement copy (in terms of edition and format) and will need to be in ‘Very Good’, ‘Near Fine’, ‘Fine’ or New condition. There will also be an administrative fee for the processing of the replacement.
Once informed of the process for replacing the item and the processing fees, you will need to replace the item and pay the fees before you can use the Library again. The lost item should be handed in in person to the Library’s Reader Registration Office. You can pay the administrative fee online or by cash or cheque in the Office.
If posting the book you will need to include a cheque to cover the administrative fees. Please make the cheque payable to "The University of Cambridge". Please address the parcel to: Reader Registration Office, Cambridge University Library, West Road, Cambridge, CB3 9DR. Please include your name, address and Library barcode (the 5-digit code on the University/Library card that begins with a “V”).
