Q. Is there a helpdesk ?

Yes.

Please use eresources@lib.cam.ac.uk for any related question you might have, that has not been covered by these FAQs.  

This helpdesk is manned during normal office hours. Monday - Friday, 9am - 5pm. 

Please note that it is not possible to give out passwords over the phone or send them via email. No member of staff at either UIS or the University Library will ever ask you for your password nor should it be revealed within the text of any enquiry.