Answered By: Simon Goose
Last Updated: Jun 26, 2024     Views: 2

Messages of this type can indicate that there is an issue with your device - please see the FAQ on connection failed messages. However, they can also indicate that there is a more widespread problem with our service for off-site access (EZproxy).  From 2018 we have moved to a proxy by hostname service that should mean you do not experience these messages.  If you do, please contact us by writing to